The Way We Work

1. Service Provisioning

We provide lightweight email identities and routing. Fulfillment is human-in-the-loop: intent → payment → provision. This keeps abuse low and protects deliverability for everyone.

2. Tiers (Plain English)

• Relay Shield: Forward-only identity for privacy/testing and compartmentalization.
• MyPlace Mail: Small mailbox for low-noise use.
• MultiPass MX: Secondary MX spooling to bridge outages, with rolling retention up to 14 days.

3. MultiPass MX Mechanics

Backup MX works on priority (lower number = higher priority). You configure us as a secondary or tertiary MX record. When your primary mail host is unavailable, we accept and spool messages temporarily and attempt redelivery when your host returns.

Typical example: MX 10 primary, MX 20 secondary (us), MX 100 tertiary (optional).

4. Retention (The Icicle Rule)

Data here is transient. Spooled mail and operational artifacts are retained on a rolling basis, typically up to 14 days. After that window, the icicle melts into the river — data is automatically purged.

We are a buffer, not a vault.

5. Acceptable Use

DonkeyWaffle is for legitimate communication and resilience routing.

• No spam, phishing, credential harvesting, malware distribution, or harassment.
• No bulk/marketing blasts or high-volume automation.
• No activity that threatens deliverability for other customers or our domain pool.

We reserve the right to suspend or deny service to protect the ecosystem.

6. Operational Safeguards

• Rate limits and abuse controls may be applied without notice.
• If a domain or route is under investigation, we may temporarily pause fulfillment or delivery for safety.
• During the initial launch, support is best-effort.